Clayton Kubler

IT & Cybersecurity Professional

claytonkubler@gmail.com Huntsville, Alabama 256-870-9987 Security+ Certified

Professional Profile

Highly motivated IT professional with a Security+ certification and an AAS in Cybersecurity seeking an IT Support position. Award-winning expertise in internetworking with a focus on exceptional technical troubleshooting.

Work Experience

Help Desk Technician Adv.

NRTC (Remote)

Nov 2023 – Present
  • Isolates and resolves connectivity issues using systematic troubleshooting protocols for internet services.
  • Navigates high call volumes while consistently achieving performance and satisfaction targets.
  • Catalogues detailed interactions in CRM to ensure process integrity.
  • Expedites complex technical issues by collaborating with Tier 2 support teams.

IT Intern

R.E. Garrison Trucking

Jun 2023 – Aug 2023
  • Configured and deployed network printers and PCs using Windows OS and Android MDMs.
  • Remediated user technical issues via a ticketing system with high efficiency and professional etiquette.

IT Work Study

Wallace State Community College

Nov 2022 – Jun 2023
  • Facilitated technical support for faculty, staff, and students to maintain critical school technology.
  • Managed computer lab hardware setup, updates, and domain security provisioning.

Certifications

CompTIA Security+

Cybersecurity Core

MS Office Certified

Specialist Proficiency

Technical Arsenal

Stack

Linux Networking Virtualization Hardware

Systems & Ops

Windows OS Android MDM CRM Systems Ticketing Flow

Academic Background

A.A.S. in Cybersecurity & Networking

Wallace State Community College

Graduated Aug 2024

State Honors

1st Place at State Level

Cybersecurity & Internetworking

Distinction

National Qualifier

SkillsUSA National Competition

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